If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 30 days after purchase, less any shipping fees incurred by the seller or purchaser. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.
We do not require a "return authorization but you may wish to contact us prior to returning the merchandise if you have any questions about a return or exchange.
Note the following:
1.All returns and exchanges must be new and unused, in the original packaging and contain all original parts and accessories and with proof of receipt include the original invoice and package tracking number.
2.Shipping for returned merchandise must be pre-paid by the customer.
3.It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.
4.We cannot be responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your shipper.
5.We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice
6.Once used, it cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.
If a return is requested you will receive an email confirmation that the return has been processed.
If you need to exchange an item, you will receive an email confirmation that the new item(s) have been shipped to you.
If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at firstname.lastname@example.org
IGOO reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.